Complaints

Updated 10 October 2026

Unhappy with how we contacted you, how we used your information, or with a review you bought? Tell us.

How to complain

Any message telling us you're unhappy counts as a complaint, whatever the wording or route: email, post, or a reply to one of our emails. Putting "Complaint" in the subject line of an email to hello@fieldnotesearch.co.uk helps us spot it.

By post: Charlie Broddle, Fieldnote Search, Marble House, 14 Masonry Place, Hayes, UB3 1EU.

Say what happened and what you'd like us to do.

What happens next

• We acknowledge your complaint within 5 working days, and always within the legal limit of 30 days.
• If it's about our emails, we stop contacting your business straight away.
• We look into what happened and what information we hold, and keep you updated if it takes more than 2 weeks.
• We tell you the outcome in writing, aiming for within a month.

If you're still not satisfied

For anything about personal information, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint.